Manage subscription and billing

Keep your snail mail coming without a hitch. Here you can find everything you need to know about updating your shipping address, managing billing information, pausing your monthly delivery, or adjusting your plan.

Frequently asked questions

Clear answers about post deliveries, account details, renewals, and pause options.

How do I update my shipping address or payment details?

You can easily update your saved shipping address and payment cards directly inside your account. Once updated, you will see an immediate confirmation that your new billing and shipping details have been securely saved for future mailings.  Go to your "Customer Portal" and follow the instructions.

When is the cutoff date to make changes before shipment?

To prevent being charged or having a box sent to an older address, please make all pauses, cancellations, or address changes before your monthly renewal cutoff date. We always process renewal charges before assembling and shipping your themed kits.

Can I pause my subscription instead of canceling?

Yes! Need a temporary break during summer, travel, or busy school terms instead of cancelling?  Send us a quick email at hello@noomipostclub.com, and we'll pause your subscription. Your subscription will quietly wait until you are ready for your next batch of goodies.

What happens if I decide to cancel?

If you opt to cancel your subscription, we are truly sorry to see you go. Your access will remain active until the end of your current paid billing period, and you will receive all kits already paid for before the subscription closes.  Go to your Customer Portal and click "Cancel subscription".

How do I resubscribe after taking a break?

If you paused or canceled your membership for 3 months or more, you can simply reactivate your plan or sign up again anytime through your account dashboard or our subscriptions page.

What should I do if I think I was overbilled?

We want billing to be completely stress-free. If you ever notice an unexpected charge or have questions about a renewal date, reach out right away to our support team at [[email]] and we will gladly review your account and make things right.

Need more stationery in your mailbox?

Explore our upcoming themes, review available membership plans, or pick up special surprise sets today.